CNN Physical Return Policy

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PHYSICAL RETURN POLICY: A customer may return within 30 days of receiving their order.

  • How will a customer get a return label?
    • In their order history tab, they will be able to generate a return shipping label at their expense. The label will remain valid for 30 days.  
    • Customer's Return Reasons: 
      • Bought by Mistake
        Better Price Available
        Product damaged, but shipping box OK
        Item arrived too late
        Missing or broken parts
        Product and shipping box both damaged
        Wrong item was sent
        Item defective or doesn’t work
        No longer needed
        Didn’t approve purchase
        Unable to redeem
        Inaccurate website description
    • If the return reason is because the item is defective or incorrect, return shipping costs will be at the vendor's expense (adjustments will only be made with customer support team's approval + review of the customer's claim)
  • How do I track my returns? 
    • An e-mail will be sent to you with an RMA # and Return Tracking # once the refund has been initiated 
    • The return address on the label will be the address you've specified in your partner portal so please make sure it's accurate 
  • When will the customer receive their refund and my earnings be adjusted?
    • 3 days after the package has been delivered, the refund will automatically be issued to the customer and deducted from your earnings
    • Customers will cover all return shipping costs unless they are returning because the item is defective or incorrect
    • If you have any issues with what you received, please reach out to vendortracking@stackcommerce.com
  • Are international refunds allowed? 
    • No, they are excluded from this policy
  • What carrier are you using for return labels? 
    • USPS Priority
  • What data points are required to be included in the CNN Shop?
    • Return Address in your partner portal 
    • Country of Origin 
    • Ship From Country 
    • Weight x Dims of your product IN packaging 

 

 

*PLEASE NOTE THESE POLICIES ARE SPECIFIC TO PRODUCTS FEATURES IN THE CNN SHOP ONLY. IF YOU ARE UNWILLING TO COMPLY, PLEASE E-MAIL VENDORTRACKING@STACKCOMMERCE.COM AND WE WILL REMOVE YOU FROM THE SHOP.**

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