Physical Return Policy

Follow

PHYSICAL RETURN POLICY: A customer may return within 30 days of receiving their order.

  • How will a customer get a return label?
    • In their order history tab, they will be able to generate a return shipping label at their expense. The label will remain valid for 30 days.  
    • Customer's Return Reasons: 
      • Bought by Mistake
      • Better Price Available
      • Product damaged, but shipping box OK
      • Item arrived too late
      • Missing or broken parts
      • Product and shipping box both damaged
      • Wrong item was sent
      • Item defective or doesn’t work
      • No longer needed
      • Didn’t approve purchase
      • Unable to redeem
      • Inaccurate website description
    • If the return reason is because the item is defective or incorrect, return shipping costs will be at the vendor's expense (adjustments will only be made with customer support team's approval + review of the customer's claim)
  • How do I track my returns? 
    • An e-mail will be sent to you with an RMA # and Return Tracking # once the refund has been initiated 
    • The return address on the label will be the address you've specified in your partner portal so please make sure it's accurate 
  • When will the customer receive their refund and my earnings be adjusted?
    • 3 days after the package has been delivered, the refund will automatically be issued to the customer and deducted from your earnings
    • Customers will cover all return shipping costs unless they are returning because the item is defective or incorrect
    • If you have any issues with what you received, please reach out to vendortracking@stackcommerce.com
  • Are international refunds allowed? 
    • No, they are excluded from this policy
  • What carrier are you using for return labels? 
    • USPS Priority
  • What data points are required to be included in the Shop?
    • Return Address in your partner portal 
    • Country of Origin 
    • Ship From Country 
    • Weight x Dims of your product IN packaging  
Have more questions? Submit a request

Comments

Powered by Zendesk